FAQ

Appointment
Do I need to make an appointment to bring my pets for vet visit?
 
Yes, we recommend scheduling an appointment for your pet. For urgent matters, please call us, and we’ll do our best to accommodate you as soon as possible.
 
How do I make appointment?
 
You can make an appointment by calling our clinic/WhatsApp us directly during business hours. Our staff will help you schedule an appointment for your visit.

If you have any specific questions or concerns, feel free to mention them when you call or book online!
 
Is walk-in service available?
 
Yes, we do accept walk-in visits for certain services. However, to ensure that we can provide timely care, we recommend calling ahead to check availability. For routine exams and non-urgent issues, scheduling an appointment is always the best option.
 
I think my pet is having emergency, what should I do?
 
If you suspect your pet is in danger, please contact us immediately or head to your nearest emergency veterinary clinic. Keep a list of emergency contacts, including our clinic’s phone number, readily available.
 
What will be the waiting period that I should expect?
 
The waiting period can vary depending on the day and the number of patients ahead of you. For scheduled appointments, we strive to minimize wait times, typically keeping them to 15-30 minutes. However, please note that unexpected situations, such as emergencies or complex cases, can affect waiting times, even for those with appointments. We appreciate your understanding and patience, and we’ll keep you informed of any delays.
 

Pet’s Condition
I just acquire a new pet, what should I do?
 
Congratulations on your new pet! Here are some important steps:
  1. Schedule a Vet Check-Up: Bring your pet in for an examination and vaccinations.
  2. Gather Medical History: Obtain any health records from the previous owner or shelter.
  3. Nutrition Guidance: Ask for recommendations on the best diet for your pet.
  4. Discuss Neutering: Talk about options and timing with us.
  5. Create a Safe Environment: Remove hazards and set up a comfortable space.
  6. Emergency Preparedness: Familiarize yourself with emergency contacts, including our clinic.
 
If you have any questions, feel free to reach out! We’re here to help you and your new furry family member.
 
I think my pet is not well, what should I do?
 
If you suspect your pet is unwell, please bring them in for an examination as soon as possible. Contact us to describe the symptoms and schedule an appointment.

To help us better assess your pet’s condition, consider recording videos or taking photos of their symptoms. Additionally, bring any relevant health records, as well as a list of current medications, including names and dosages. Timely evaluation is crucial for diagnosing and treating any potential issues. If it's an emergency, head to our clinic immediately or the nearest emergency veterinary hospital.
 
My pet is always nervous on vet visit; what shall I do?
 
While It’s common for pets to feel anxious at the vet, here are some tips to help ease their nerves:
  1. Familiarize Them with the Carrier/Leash: Allow your pet to explore their carrier or leash at home to create positive associations.
  2. Practice Short Car Rides and bring Comfort Items: Bring their favorite toy or blanket to provide a sense of security during the visit.
  3. Use Calming Aids/spray. Consider a Tranquilizer: For pets with severe anxiety, consult us about the possibility of administering a tranquilizer ~1-2hour before the visit to help them feel more relaxed.
 
How frequent should my pets have a check up?
 
We recommend annual check-ups for most pets. However, senior pets or those with specific health concerns may require more frequent visits. Your veterinarian can provide a personalized schedule based on your pet’s needs.
 
How can I tell if my pet is in pain?
 
Signs of pain in pets can include changes in behavior, reduced appetite, excessive grooming or hiding, vocalizations (like whining or growling), difficulty walking or jumping, and unusual aggression. If you notice any of these signs, please contact us for an evaluation.
 
My regular vet is currently out of stock for this medicine, do you have it? If yes, what is the process for obtaining this medications for my pet?
 
[If stock available or if we have the stock]
Yes, we kindly request a prescription letter from your family vet to ensure the proper and safe administration of the medication.
 

Surgery
Do I need to make appointment for surgery?
 
To schedule a surgery, please call our clinic to arrange for a consultation. During this appointment, we will conduct necessary examinations and pre-anesthetic screenings, discuss your pet's health, create a surgical plan, and provide an estimated cost. Once you’re comfortable with the plan and agree to proceed, we can set a date for the surgery.
 
What are the preparation prior to my pet’s scheduled surgery appointment?
 
Preparing for your pet’s surgery is crucial to ensure a smooth experience for both you and your pets. Here are some important steps to follow:
  1. Discuss Medications: Inform your veterinarian about any medications or supplements your pet is currently taking. Some may need to be paused before surgery.
  2. Bathe Your Pet: Giving your pet a bath a day or two before surgery can help keep the surgical area clean. Avoid bathing them on the day of the procedure to prevent them from getting cold.
  3. Follow Fasting Instructions: Your veterinarian will provide specific instructions regarding fasting. Generally, pets should not eat for 12 hours before surgery. Water is usually allowed but do confirm with your vet.
  4. Plan for Transportation: Arrange for a safe and comfortable way to transport your pet to and from the clinic. Use a secure carrier for small pets, and ensure larger pets are safely restrained in the vehicle.
 
We appreciate your cooperation in following these steps. If you have any other questions or concerns, don’t hesitate to reach out to our team.
 

Others
What are your payment options?
 
We accept various payment methods, including cash, credit/debit cards, online banking, and Touch 'n Go E wallet.
 
I am unable to bring my pet over for a check up, I have no transport. Do you provide transport service?
 
We do not provide transport service to our clinic. However, you can reach out to a pet taxi service for transportation needs.
 
Does your clinic help with Pet Passport application?
 
Yes, we have a service for Pet Passport applications. You may refer here for more details, and if you have any inquiries regarding the application process, please contact us at 03-33451828/ 010-2316828 for further information.